@inproceedings{sgem2012s22v4025,
  title = {IMPROVING THE QUALITY OF PROCESSES BY DRAWING CAUSE-EFFECT DIAGRAM USING SOFTWARE INSTRUMENTS},
  author = {Marius, Cirtina Liviu},
  booktitle = {SGEM International Multidisciplinary Scientific GeoConference EXPO Proceedings; SGEM2012 12th International Multidisciplinary Scientific GeoConference},
  year = {2012},
  pages = {1017 - 1022 pp},
  publisher = {Stef92 Technology},
  doi = {10.5593/sgem2012/s22.v4025}
}