@inproceedings{sgem2017s21081,
  title = {PROCESS MAP TO CREATE ADDED VALUE TO CUSTOMER BASED ON QUALITY DEPLOYMENT FUNCTION},
  author = {Bogdan Fleaca and Mihai Corocaescu},
  booktitle = {SGEM International Multidisciplinary Scientific GeoConference EXPO Proceedings; SGEM2017 17th International Multidisciplinary Scientific GeoConference},
  year = {2017},
  pages = {657-664},
  publisher = {STEF92 Technology},
  doi = {10.5593/sgem2017/53/s21.081}
}