TY - CPAPER AU - Bogdan Fleaca AU - Mihai Corocaescu TI - PROCESS MAP TO CREATE ADDED VALUE TO CUSTOMER BASED ON QUALITY DEPLOYMENT FUNCTION T2 - SGEM International Multidisciplinary Scientific GeoConference EXPO Proceedings; SGEM2017 17th International Multidisciplinary Scientific GeoConference PY - 2017 SP - 657 EP - 664 DO - 10.5593/sgem2017/53/s21.081 PB - STEF92 Technology ER -