@inproceedings{sgem2009paper,
  title = {STUDENTS’ PERCEPTIONS ABOUT CUSTOMER RELATIONSHIP MANAGEMENT},
  author = {D. Yalcin and A. Hzar and T. Firlar and O. Yildirim and M. Aslan and R. Irkin},
  booktitle = {9th International Multidisciplinary Scientific GeoConference SGEM2009},
  year = {2009},
  pages = {841-848},
  publisher = {SGEM Scientific GeoConference},
  doi = {}
}