@inproceedings{sgem2017s07048,
  title = {INFORMATION AND COMMUNICATION TECHNOLOGIES IN COMPLAINTS MANAGEMENT SYSTEM},
  author = {Beata Szczerba and Barbara Bialecka},
  booktitle = {SGEM International Multidisciplinary Scientific GeoConference EXPO Proceedings; 17th International Multidisciplinary Scientific GeoConference SGEM2017, Informatics, Geoinformatics and Remote Sensing},
  year = {2017},
  pages = {377-384},
  publisher = {STEF92 Technology},
  doi = {10.5593/sgem2017/21/s07.048}
}