TY - CPAPER AU - Cirtina Liviu-Marius TI - IMPROVING THE QUALITY OF PROCESSES BY DRAWING CAUSE-EFFECT DIAGRAM USING SOFTWARE INSTRUMENTS T2 - SGEM International Multidisciplinary Scientific GeoConference EXPO Proceedings; SGEM2012 12th International Multidisciplinary Scientific GeoConference PY - 2012 DO - 10.5593/sgem2012/s22.v4025 PB - Stef92 Technology ER -