@inproceedings{sgem2009paper,
  title = {TOTAL QUALITY MANAGEMENT AND PATIENT SATISFACTION RELATION},
  author = {S: K. Temizyurek},
  booktitle = {9th International Multidisciplinary Scientific GeoConference SGEM2009},
  year = {2009},
  pages = {777-784},
  publisher = {SGEM Scientific GeoConference},
  doi = {}
}