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This article presents results of an interdisciplinary literature analysis in the field of the smart city environmental management information system. A survey is made of main environmental issues related to urban development processes. The required range of the system information and functionality is verified. It is also checked to what extent state-of-the-art ICT tools can assist in environmental management in smart cities. The analysis takes account of the latest pillars of development, such as the knowledge tra...

Most of the enterprises operate in a competitive environment and in very rapid development of ICT (information and communication technology) and other technological facilities. So, enterprises are forced to be transformed from classic way of manufacturing into manufacturing digitalization to be competitive on the today market. This paper presents the usage of ICT on the FMI (Furniture and Metalworking Industry) of Kosovo and their impact on the path to the digital factory. Introducing computerized system and other...

Currently widely understood Information and Communication Technologies (ICT) has dominated most branches of the economy. Still, their potential has not been fully exploited. One of these areas where ICT is used to a limited extent is the management of complaints. The current problem in an era of rising expectations and requirements of customers or consumers is the way of collecting and processing large amount of data associated with manufactured products and services supplied. This analysis of data sets can provid...