Browse

One of the key trends in the sector of information and communication technology (ICT) is the Internet of Things (IoT). It allows the connection of two planes пїЅ the real and the virtual. This concept assumes that different devices and objects which use sensors can communicate with computers or exchange the collected data via the computer network. This can have a positive impact on the management of complaints, in particular those systems where applications are a manifestation of dissatisfaction internal customer....

Currently widely understood Information and Communication Technologies (ICT) has dominated most branches of the economy. Still, their potential has not been fully exploited. One of these areas where ICT is used to a limited extent is the management of complaints. The current problem in an era of rising expectations and requirements of customers or consumers is the way of collecting and processing large amount of data associated with manufactured products and services supplied. This analysis of data sets can provid...