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Provision of the most comfortable and fast passenger transportation is the most significant goal for any taxi organization. Undoubtedly, the quality of cars and driverпїЅs professionalism is an important factor for the organizationпїЅs success, however, the initial impression of the customer often depends on the quality and speed of dispatcherпїЅs work. Failure to respond quickly to clientпїЅs question or an error during the order processing will result to negative customer views on the organization's ability to p...