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The universities in Bulgaria operate in a very dynamic environment. The Ministry of Education and Science (MES) changes annually the requirements that their systems must meet. Changes can be small and affect only parts of the information systems in use or impose fundamental changes. To cope with this challenge, each university has a choice - either to move to a high level of digitalization or to maintain a minimum digitization of processes, so that no correction is needed in them, thus increasing the hours of work...