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The article argues in favor of an integrated indicator of quality of services of higher education institutions. This indicator is calculated relying on the balanced scorecard methodological tools modified to be suited to higher education. The integrated indicator which has been developed incorporates interrelated sets of criteria used to ensure the quality of higher education services such as academic performance and research activity among students, the way in which the quality of educational services is assessed...

Ensuring the continuous production of housing and communal services, forms quality indicators of the human environment. The strategic orientation of the municipal management system allows enterprises to adapt to changing market conditions. In order to ensure the successful functioning and development of the industry, the classification and assessment of the probability of occurrence of negative events is carried out., which are a manifestation of latent or real threat to the safety of the human environment. With t...