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SERVICE APPROACH TO THE DEVELOPMENT OF ONLINE EDUCATIONAL PRODUCTS IN THE NATIONAL GEOINFORMATION CENTER OF BULGARIA

Todor Branzov, Krassimira Ivanova, Velichka Milousheva

First published: 2020-09-20https://doi.org/10.5593/sgem2020/2.1/s07.038View metrics

Abstract

The paper presents our findings during the adoption of e-learning in the National Geoinformation Center of Bulgaria (NGIC). It details the approach used to build a set of functionalities that produce and deliver online educational products to the customers of NGIC. The Center is a consortium of the national providers of Earth observation data with a purpose to design and co-develop integrated information products. NGIC's information system is being developed since 2019. It is built adopting the IT service management practices of ITIL 4 and implementing an original service-microservice architecture. Three dimensions of the proposed solution of the problem ? business, technological, and technical are presented. The business process of integrated educational product (IEP) development in NGIC is specified and described within two BPMN models ? from the idea for a particular IEP, through its review process by NGIC management to provisioning with resources, actual production, and deployment to the customers as an online or product with blended nature. Two services that support the implementation of the processes in NGIC are detailed ? the Authoring service and the Public online education service. The service relationship management and the blending in the architecture of the Center are reviewed. Various specifics of the system engineering and the software modules integration in the system of NGIC are explained. The paper concludes with a discussion over some opportunities provided by that implementation of the service approach ? such as ease of employment of a third-party expert domain knowledge and the resources of the virtual community.

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Publication details

Title
SERVICE APPROACH TO THE DEVELOPMENT OF ONLINE EDUCATIONAL PRODUCTS IN THE NATIONAL GEOINFORMATION CENTER OF BULGARIA
Authors
Todor Branzov, Krassimira Ivanova, Velichka Milousheva
Proceedings
SGEM International Multidisciplinary Scientific GeoConference EXPO Proceedings; 20th International Multidisciplinary Scientific GeoConference Proceedings SGEM 2020, Informatics, Geoinformatics and Remote Sensing
Publisher
STEF92 Technology
Year
2020
Pages
291-300
SWS Citekey
Branzov20207291300
ISSN
1314-2704
ISBN
978-619-7603-06-4
Language
en
Publication type
Conference Paper
Keywords
Software Information Systems ArchitectureInformation SystemsApplicationsE-learningService Oriented ArchitectureInformation TechnologiesService Management
References9

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