Scholarly record
COOPERATION SKILL EVALUATION IN SPA AND WELLNESS SECTOR FOR SUSTAINABLE ENTERPRISE DEVELOPMENT
Abstract
Rapid development of the Spa and Wellness sector creates new opportunities for companies in the sector, but at the same time also new challenges. Sustainable development of the sector from both the environmental, economic, and social aspects is an important factor for the further success of the sector. The Spa and Wellness sector is a labor-intensive sector of the service industry, where the employees- impact on customer satisfaction is crucial. For employees to be able to successfully ensure the quality of service over a longer period, in addition to a whole series of professional knowledge, skills and competences, cooperation skills are also essential. The aim of the study is to identify the need for cooperation skills for the Spa and Wellness industry employees. Quantitative research method was chosen to evaluate two stakeholder perspectives - Spa and Wellness Employers, as well as Vocational Education and Training providers - in seven European countries - Latvia, Slovenia, France, Italy, Serbia, Greece, and Bulgaria.
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