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COST-BENEFIT ANALYSIS OF DIGITALIZATION OF PROCESSES IN CONTROL INSTITUTIONS
Abstract
The control institutions of each country are the leading organizations that deal directly with citizens and businesses. These institutions are strongly affected by the digitization of processes and the introduction of new technologies. All these innovations are aimed at improving the quality of implementation of control activities on the one hand, and on the other hand at supporting the interaction of control institutions and citizens, respectively legal entities. The article examines the problems regarding the application of the "costs - benefits" method in the control institutions in the digitalization of processes. Here, accordingly, the innovative thing in this article is that the digital projects in the control institutions are tested from the point of view of the static project evaluation methods and the dynamic project evaluation methods aimed at the digitalization of processes. A significant problem will be presented in the report, but due to the limitations of the development, it will not be possible to develop and explore it fully. The most important points of the cost-benefit model will be highlighted here.
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