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In this competitive world Turkey needs well trained, highly qualified, productive, problem solver technicians for the industry. Engineers and technicians school learning are becoming voided compare to new developments. They have to improve and educate themselves permanently. As its known vocational schools are for educate people to fill in spaces between engineers and technicians in the industry. A person who graduated from these schools has to be knowledged to understand an engineer and have the skills and knowle...

As it is well-known, customer relationship management (CRM) has become an important topic for practitioners in recent years. Customer relationship management becomes an important key of how to manage relationships with customers effectively. A key component of many initiatives is the implementation of Customer Relationship Management (CRM) methods. In order to enhance customer relationships, the application of CRM methods are exploring in detail. By means of the application of CRM methods, university human resourc...