
Publication
TOTAL QUALITY MANAGEMENT AND PATIENT SATISFACTION RELATION
(SGEM Scientific GeoConference, 2009, S: K. Temizyurek)
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In medical sector, the expectation of both hospital administration and patients is quite much today, in parallel with the rapid development of information technologies. The increment in culture and consciousness level of people increases their better medical service taking wish. This situation is possible with more qualified service given by the foundations offering medical service and being satisfied of the service customers from the service they have taken. In total quality management; various parameters are eff...
Ecology and Environmental Protection2009
