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As it is well-known, customer relationship management (CRM) has become an important topic for practitioners in recent years. Customer relationship management becomes an important key of how to manage relationships with customers effectively. A key component of many initiatives is the implementation of Customer Relationship Management (CRM) methods. In order to enhance customer relationships, the application of CRM methods are exploring in detail. By means of the application of CRM methods, university human resourc...

The main goal of this research is to determine the attitudes of high school students and higher education school students in terms of conflict, the types of conflicts they encountered and conflict management styles they applied. For this research, Rahim Organizational Conflict Inventory was used to identified the students’ perceptions regarding conflict and conflict management styles. The sample data for this research is 372 School of Vocational Studies students in Istanbul. Thus, this research aimed at explorin...